Terms and conditions

Last Updated: 28.10.2025

Thank you for your interest in Gerovital products and for visiting www.Gerovital.net!

These Terms & Conditions govern your access to and use of the www.Gerovital.net website. By using this website and placing an order, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or place orders.

1. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age
  • You are legally able to purchase pharmaceutical and cosmetic products in your country
  • All information provided during the ordering process is accurate and complete

2. Product Availability

All products listed on www.Gerovital.net are subject to availability. We reserve the right to:

  • Limit quantities of products supplied
  • Supply only part of an order
  • Divide orders into multiple shipments

If any of these situations occur, we will contact you for approval before proceeding. If a product becomes unavailable after you place an order, we will notify you promptly and offer a full refund or alternative product.

3. Ordering Process

Orders can be placed directly through our website at www.Gerovital.net, subject to product availability.

After placing an order, you will receive an automated order confirmation email at the address provided during checkout. Please retain this email for your records, as it serves as proof of purchase and will be required for any future inquiries or issues.

4. Pricing

All prices displayed on www.Gerovital.net are quoted in U.S. dollars (USD) unless otherwise specified.

While we strive to ensure all prices are accurate, errors may occasionally occur. If we discover a pricing error on a product you have ordered, we will:

  • Contact you as soon as possible
  • Offer you the option to confirm your order at the correct price
  • Or cancel your order with a full refund if you prefer

5. Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • PayPal (upon request)
  • Bank Transfer (upon request)

Payment Processing:

  • Credit card payments are securely processed by Plationline with no additional commission or transaction fees charged to you
  • Your credit card will be charged only after we verify your card details, receive authorization from your issuing bank, confirm stock availability, and prepare your order for shipment
  • Your credit card statement will show charges from "Gerovital"
  • For bank transfers and other payment methods, orders will be processed shortly after payment confirmation

6. Product Authenticity

We guarantee 100% authenticity of all products purchased through www.Gerovital.net. All products are genuine Gerovital products sourced directly from authorized suppliers.

7. Shipping Policy

Processing Time:

Orders are processed and shipped within 48 hours after receiving payment authorization from your credit card issuing bank.

Shipping Carrier:

Orders are shipped via our trusted shipping partners, typically the Romanian Parcel Service or other reliable international carriers.

Shipping Schedule:

Orders are processed and shipped Monday through Friday, excluding public holidays.

Delivery Time:

Delivery typically takes 1-3 weeks depending on:

  • Your chosen shipping method
  • Your destination country
  • Customs clearance procedures

Please note: Delivery times are estimates. Delays may occur due to carrier schedules, customs procedures, or other circumstances beyond our control. We appreciate your patience.

Tracking Your Order:

Once your order ships, you will automatically receive:

  • A shipping confirmation email
  • A tracking number (when available)
  • A sales invoice for your records

You may also request tracking information or a scanned shipping invoice by contacting us at support@Gerovital.net.

Delivery Responsibility:

Customers are responsible for:

  • Providing a complete and accurate delivery address, including apartment/unit numbers and phone numbers
  • Arranging mail forwarding if moving during the delivery period
  • Setting up vacation holds if you will not be home when delivery is expected
  • Ensuring someone is available to receive the package

Important: www.Gerovital.net will not be responsible for orders returned due to incorrect addresses, failed delivery attempts, or customer unavailability.

8. Sales Tax, Customs & Duties

Sales Tax:

As an international seller, www.Gerovital.net does not charge federal, state, local, or county sales taxes on online transactions. The on-screen transaction total does not include any local taxes that may apply in your jurisdiction.

Customer Responsibility:

You are responsible for:

  • Calculating and paying any applicable local sales taxes as required by your jurisdiction's laws
  • Paying all customs duties, import fees, and taxes imposed by your country at the point of entry
  • Understanding your country's import regulations and restrictions

Please note: Customs charges vary by country and are beyond our control. These fees are typically collected by the shipping carrier or customs authority upon delivery.

9. Returns, Refunds & Exchanges

We want to ensure your complete satisfaction with your purchase.

Return Eligibility:

We accept returns for refund or exchange when:

  • Products are unused and in original condition
  • Original sales invoice is included
  • Return request is made within 10 business days from delivery date
  • Products are returned within 10 business days from delivery date

Return Process:

  1. Contact our customer service team at contact@Gerovital.net within 10 business days of receiving your order
  2. Request our return address and return authorization
  3. Ship the products back to us at your expense with tracking
  4. Provide us with the tracking number

Important Notes:

  • All returns must include a tracking number
  • Returns without tracking or submitted after the 10-day period will not be honored
  • Return shipping costs are the customer's responsibility
  • Refunds will be processed promptly once we receive and inspect the returned items

Non-Returnable Reasons:

The following are not acceptable reasons for returns:

  • Product color appears darker or lighter than displayed on screen
  • Minor color variations from product images
  • Change of mind after use
  • Subjective dissatisfaction with fragrance, texture, or similar personal preferences

We recommend contacting us with any questions before placing your order to avoid potential issues.

10. Order Changes & Cancellations

If you wish to cancel or modify your order, please email contact@Gerovital.net as soon as possible.

We will make every effort to accommodate your request. However:

  • Once an order has been processed and shipped, it cannot be cancelled or modified
  • In this case, please refer to our return policy and return your purchase after receiving it
  • To place a new order, visit our website or contact customer support

11. Limitation of Liability

www.Gerovital.net will not be held responsible for:

  • Delays caused by shipping carriers or customs authorities
  • Lost or damaged packages (all shipments are tracked; please contact us immediately if issues arise)
  • Orders returned due to incorrect addresses or customer unavailability
  • Customs duties, taxes, or import fees
  • Any losses arising from errors in tracking information provided by shipping carriers

12. Privacy & Data Protection

We are committed to protecting your personal information. All data collected during the ordering process is used solely for processing your order and improving your shopping experience. We do not share your personal information with third parties except as necessary to fulfill your order (e.g., sharing shipping information with carriers).

For more details, please review our Privacy Policy.

13. Contact Us

For questions, assistance, or concerns regarding your order or our services, please contact us:

  • Email: support@Gerovital.net or contact@Gerovital.net
  • Phone: Available Monday to Friday, 9:00 AM - 6:00 PM CET
  • Response Time: We respond to all email inquiries within 48 hours

14. Company Information

www.Gerovital.net is operated by:

Mad House Invest
Registered in Bucharest, Romania
VAT Number: RO18051040

15. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

By placing an order on www.Gerovital.net, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you have any questions about these terms, please contact us before placing your order.