Shipping policy

1. Shipping Coverage

We ship worldwide through DHL Express, ensuring fast and reliable delivery to your doorstep.

2. Processing Time

Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. Delivery Times

We offer DHL Express shipping with an estimated transit time of 3-5 business days to most destinations worldwide.

Please note: Delivery times may vary depending on your location and local customs clearance procedures. Remote areas may require additional delivery time.

4. Shipping Costs

Shipping costs are calculated automatically based on:

  • Destination country
  • Total weight of your order
  • Package dimensions

The exact shipping cost will be clearly displayed during checkout before you complete your purchase. There are no hidden fees.

5. Order Tracking

Once your order ships, you will receive an email containing:

  • Your DHL tracking number
  • A direct link to track your shipment

You can track your order anytime by entering your tracking number on the DHL website or by using the tracking link provided in your shipping confirmation email.

6. Customs, Duties & Taxes

When shipping internationally, your order may be subject to customs duties, taxes, and import fees imposed by your country's customs authority.

Important Information:

  • Customer Responsibility: In most countries, the customer is responsible for paying any customs duties, taxes, or import fees upon delivery.
  • DDP (Delivered Duty Paid) Countries: For select countries, we prepay customs duties and taxes on your behalf, so you have nothing to pay upon delivery. These countries will be clearly indicated during checkout.
  • Customs Delays: Customs clearance procedures vary by country and may cause delays beyond our estimated delivery time. We have no control over customs processing times.
  • Refused Shipments: If you refuse to pay customs fees or refuse delivery, you will be responsible for return shipping costs and may not receive a full refund.

7. Delivery Issues

If you experience any delivery problems, please contact us immediately at [your-email@domain.com] with your order number and tracking information. We will work with DHL to resolve the issue as quickly as possible.

Common Issues:

  • Incorrect Address: Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.
  • Failed Delivery Attempts: If DHL is unable to deliver your package after multiple attempts, it will be returned to us. Additional shipping charges will apply for reshipment.
  • Lost or Damaged Packages: All shipments are fully insured. If your package is lost or damaged during transit, please contact us within 48 hours of delivery for assistance.

8. International Shipping Restrictions

Some countries have restrictions on certain products. We reserve the right to cancel orders that cannot be shipped to specific destinations due to legal or shipping restrictions.

9. Order Modifications

Once an order has been placed, changes to the shipping address or order contents may not be possible if the order has already been processed. Please contact us immediately if you need to make changes.

10. Contact Us

For any shipping-related questions or concerns, please contact our customer service team:

  • Email: contact@gerovital.net
  • Response Time: Within 24-48 hours

Last Updated: [28.10.2025]

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page.